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SHIPPING AND DELIVERY

Shipping Policy

This WalkPort shipping policy explains how we deliver your WalkPort and what to expect from arrival to first use.

SHIPPING METHODS

Delivery Options

WalkPort is classified as durable medical equipment and is shipped with care, delivered directly to your location. Free delivery is included within the contiguous United States. We also deliver to Canada. Contact us for Canadian delivery details. Full carrier and scheduling details will be available here as shipping options are confirmed.

For the most current delivery information, contact us at 952.855.1001 or support@walkport.com.

Cargo trucks, shipping containers and an airplane at a freight port

QUESTIONS WE HEAR MOST

Frequently Asked Questions

How is it shipped?

WalkPort is durable medical equipment and is shipped via freight carrier with careful handling. Full shipping method details will be updated here as our logistics partners are confirmed. Contact us directly for the latest information.

How long will it take to get after I order?

Once your order is confirmed, our team will contact you to schedule delivery. Timing may vary based on order volume and your location. You will receive confirmation with delivery details before it ships.

Is there a setup fee?

Free delivery, white glove available. Our team will go over the delivery and setup details with you during the quoting process.

Where should I put it?

Choose a location with easy access to a standard electrical outlet. The area should provide sufficient open space for safe use and proper clearance around the device. It should be level, stable, and free of obstacles so getting on and off is comfortable and safe. If you are unsure about placement, contact us and our team will help you find the right spot.

What do I do if the package is damaged when it is delivered?

If your WalkPort arrives with visible damage to the packaging or the unit, do not install or use the device. Take photos of the packaging and any visible damage before anything is moved or unpacked. Then contact our customer support team at support@walkport.com or call 952.855.1001 as soon as possible. We will assess the situation and guide you through next steps, including repair or replacement if needed.

Do you ship outside the United States?

At this time WalkPort ships within the contiguous United States only. International availability is coming. If you are outside the US and interested in WalkPort, contact us at support@walkport.com and we will let you know as soon as international shipping is available.