FREQUENTLY ASKED QUESTIONS
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FREQUENTLY ASKED QUESTIONS
WalkPort
Height range is 4’10” to 6’2″ with a maximum weight of 250lbs.
Base Length – 43″
Width – 29.5″
Front Height – 65.5″
Back Height – 35″
There are videos available on how to use WalkPort. There is also an owner’s manual that will provide step by step instruction.
160 pounds
This product operates on standard U.S. household power: 120 VAC, 60 Hz. It must be connected to a properly grounded electrical outlet. No special wiring is required.
Yes. The WalkPort is designed with user safety in mind and is manufactured using applicable safety standards. When used as instructed and under the guidance of a healthcare professional (if recommended), it is safe for its intended use.
We are currently selling direct online. You can purchase and return within 30 days if it does not work for you. Please go to the Return Policy for full details.
If you do not routinely engage in standing therapy or supported walking, a prescription is recommended.
As with any new walking or mobility therapy, always consult your physician or healthcare provider before starting.
No, Wi‑Fi is not required to use WalkPort. However, without an internet connection, your session history will not be saved, app updates will not be received, and some app features will not be available.
It is not recommended to move once you have it placed where you want it. If you must move it, always have assistance.
To see the best results, you should use your WalkPort daily. Always consult your physician before beginning any standing and walking program.
No, there is no customization at this time.
FREQUENTLY ASKED QUESTIONS
WalkPort App
Please contact Customer Service at support@walkport.com or call 952-855-1001. Remember you can still use the WalkPort if your app stops working.
No, Wi‑Fi is not required to use WalkPort. However, without an internet connection, your session history will not be saved, app updates will not be received, and some app features will not be available.
There is no limit to the number of people who can register in the WalkPort app. Each user will have their own unique username and password.
Be sure to log into your personal account before starting a walking session so your activity is saved correctly in your individual history.
No, completing the user profile is optional. However, if your profile is not completed, your walking sessions will not be saved, and you will not have access to several app features.
The app collects the information you choose to provide in your user profile, along with data generated during your walking sessions. This includes standing time, walking time, number of steps, steps per minute, and average steps per minute.
No, not at this time.
No, the app is directly linked to the sensor on the WalkPort that collects the data.
Your privacy and security are important to us. While there are inherent risks in sharing personal information—whether in person, over the phone, or online—Medthera takes appropriate precautions to protect your data.
We use industry-standard security measures, including encryption and firewall technology, to help prevent unauthorized access and misuse of your personal information.
FREQUENTLY ASKED QUESTIONS
Orders & Payment
Insurance may cover WalkPort, depending on your individual plan and medical need. If you’d like to submit a request to your insurance company for potential full or partial reimbursement, you will typically need to provide a prescription, a letter of medical necessity from your physician, and product information.
Please visit our Funding page for additional details and guidance on the reimbursement process.
Yes, we accept Visa and MasterCard.
Yes. We offer financing through Affirm. Affirm allows qualified customers to pay over time with clear, upfront payment terms and no hidden fees. To see if you qualify and view available payment options, simply select Affirm at checkout and complete their application. Approval and terms are determined by Affirm.
No, we do not have a rental program at this time.
WalkPort deliveries are currently being scheduled to begin later this summer. Timing may vary based on order volume. Once your order is ready to ship, you will receive confirmation with delivery details.
FREQUENTLY ASKED QUESTIONS
Shipping & Assembly
This will be updated as soon as all shipping options are available.
WalkPort deliveries are currently being scheduled to begin later this summer. Timing may vary based on order volume. Once your order is ready to ship, you will receive confirmation with delivery details.
Initial orders will be eligible for white glove service.
WalkPort should be placed in an area with easy access to a standard electrical outlet. Choose a location that provides sufficient open space for safe use and allows for proper clearance around the device. The area should be level, stable, and free of obstacles, making it easy to get on and off the device comfortably.
If your WalkPort package appears damaged upon delivery, please do not install or use the device. Take photos of the packaging and any visible damage, then contact our customer support team at support@walkport.com as soon as possible. We’ll help assess the issue and guide you through next steps, including repair or replacement if needed.
FREQUENTLY ASKED QUESTIONS
Maintenance & Warranty
To see the full warranty, please go to the Warranty Policy.
It is located on the base under the seat.
Email customer service at service@walkport.com or call 952.855.1001. Remember to have your serial number prior to emailing or calling.
We are available from 8:00am – 4:00pm CST Monday through Friday. You may email us at any time.
FREQUENTLY ASKED QUESTIONS
Affiliate Program
The WalkPort Affiliate Program allows approved participants to earn commissions by referring customers to WalkPort.com. After you apply and are accepted into the program, you’ll receive specially tracked links, such as banners, widgets, or text links, to share on your website or other approved platforms.
When someone clicks your affiliate link and makes a purchase on WalkPort.com within 30 days, that sale is credited to your affiliate account, and you earn a commission on the order.
It’s easy to get started. Just submit an affiliate application, and we’ll review it. You’ll hear from us within two business days regarding approval.
Affiliates must be current WalkPort users who are familiar with the product and its benefits. Applicants should also operate family‑friendly social media channels or platforms that align with WalkPort’s values. All affiliate applications are reviewed, and acceptance is subject to approval by WalkPort.
At this time, we are only accepting applications from people living in the USA.
No, there is no charge to join the WalkPort Affiliate Program. It is free to sign up, and free to add banners, widgets and links to your site. You are responsible for all costs associated to your site.
We are committed to helping our affiliates be successful. Please contact support@walkport.com with any questions.
- Affiliates earn 3% commission on net sales for products sold and shipped in the US when your link is used.
- Net sales exclude taxes, shipping, handling, returns, and refunds.
- A commission is earned only when:
- A user clicks your affiliate link, and
- Completes a purchase within 30 days.
- Affiliates are responsible for proper link setup and tracking.
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Commissions are paid monthly on the 15th of each month and are calculated based on the previous month’s net sales. Net sales do not include returns, sales tax, or shipping and handling charges.
If a customer returns a product for a refund, or if credit card charges are reversed due to a dispute or credit card fraud, your account will be debited for any commission earned on that transaction.
A cookie is a small piece of data that is transferred to a computer in order to mark it for a later transaction. Affiliate programs use cookies to track customers who have clicked on links from your site and made purchases so you can get your commission.
The cookie length is 30 days. You get credit for any order within 30 days of the original click placed by a customer.
Yes, we recommend you think of the placement that would be most appealing to potential WalkPort customers and place creative to promote the highest click-through and conversion possible.
The entire WalkPort website and content are protected by copyright. You may use images and content from our website in the promotion of our products on your own website, however all images must be used in the sale of the product through the Affiliate Program and attributed to us.
