WalkPort is durable medical equipment and is shipped via freight carrier with careful handling. Full shipping method details will be updated here as our logistics partners are confirmed. Contact us directly for the latest information.

WalkPort deliveries are currently being scheduled to begin later this summer. Timing may vary based on order volume. Once your order is ready to ship, you will receive a confirmation with your delivery details and scheduled date.

No. All launch orders include free delivery and professional White Glove Setup. Our team will deliver the unit to your location, set it up in your space, and make sure everything is ready before we leave. No assembly required on your end.

Choose a location with easy access to a standard electrical outlet. The area should provide sufficient open space for safe use and proper clearance around the device. It should be level, stable, and free of obstacles so getting on and off is comfortable and safe. If you are unsure about placement, our setup team will help you find the right spot during installation.

If your WalkPort arrives with visible damage to the packaging or the unit, do not install or use the device. Take photos of the packaging and any visible damage before anything is moved or unpacked. Then contact our customer support team at support@walkport.com or call 952.855.1001 as soon as possible. We will assess the situation and guide you through next steps, including repair or replacement if needed.

At this time WalkPort ships within the contiguous United States only. International availability is coming. If you are outside the US and interested in WalkPort, contact us at support@walkport.com and we will let you know as soon as international shipping is available.