Shipping Policy – WalkPort

THIS INFORMATION LAST UPDATED JANUARY 1, 2026

Shipping Policy

Everything you need to know about how we ship your orders and what to expect.

SHIPPING METHODS

Delivery Options

Coming Soon

SHIPPING & DELIVERY

Frequently Asked Questions

How is it shipped?

This will be updated as soon as all shipping options are available.

How long will it take to get after I order?

WalkPort deliveries are currently being scheduled to begin later this summer. Timing may vary based on order volume. Once your order is ready to ship, you will receive confirmation with delivery details.

Is it hard to assemble?

Initial orders will be eligible for white glove service.

Where should I put it?

WalkPort should be placed in an area with easy access to a standard electrical outlet. Choose a location that provides sufficient open space for safe use and allows for proper clearance around the device. The area should be level, stable, and free of obstacles, making it easy to get on and off the device comfortably.

What do I do if the package is damaged when it is delivered?

If your WalkPort package appears damaged upon delivery, please do not install or use the device. Take photos of the packaging and any visible damage, then contact our customer support team at support@walkport.com as soon as possible. We’ll help assess the issue and guide you through next steps, including repair or replacement if needed.

We had the privilege of trying out Medthera’s new WalkPort machine for 30 days. First look at this product had me amazed at how compact it is, while adding more natural leg action into the design that can easily be adapted from a 6-foot patient to my 5-foot 2-inch wife. My wife, LuAnne, has been in physical therapy for 36 months. In that time, we have used 3 different styles of machines, most of which required one or two therapists to get her into. One took over 20 minutes to go from wheelchair to harness to the machine. Once in, one of the therapists would control the speed while the other would make sure LuAnne was OK and, in some cases, moving her leg. WalkPort does a fantastic job of addressing all the problems I have seen in the current style of machines on the market today.

The 3 area’s that I feel make it stand out.

1. The design is so easy to adjust to fit the patient. Once set up, the patient can do as much of the transfer from the wheelchair to the WalkPort as their disability will allow. In our case, LuAnne can roll up to the machine and get into the seat on her own. We have to position her right leg, which is paralyzed, into position and secure her foot. Once that is done, she can get herself to a standing position and start the motion of walking with no assistance from us. This allows her to walk for around a half hour quite easily.

2. The motion of the legs, knee and ankle is so close to actual walking movement, helping her re-establish the motor function of walking in her brain. The muscle gain and stamina were rather noticeable every day with major improvements over the course of our time with WalkPort. Towards the end of our 30 days, we had to limit LuAnne to an hour in the evening sessions as she was enjoying it so much.

3. The last and probably most valuable aspect is the attitude/excitement LuAnne expressed. She was incredibly proud of the work she was doing, especially how much of it she could perform unassisted. She always had a bright smile on her face when using the machine. She had gained such a boost in confidence while doing her exercises, from maneuvering around the machine on her own, to holding a standing position, to starting the motion of walking without assistance. She was very empowered seeing how much progress she was making on her own.

The size of this machine is about one-third the size of the other machines we had tried in the past. The first day we were introduced to the machine, LuAnne was in it and walking on her own within minutes. No motors controlling her stride. The enjoyment we saw on her face was so nice to see. Something else my daughter noticed was LuAnne walking forward for a while, then stopping and starting to walk backwards. I am not a therapist, but this seems to be a big deal to me.

In the end, LuAnne was able to gain muscle in her right leg and increase her stamina. We are still working on her walking on her own, but I am sure using this machine will reduce the time it will take to get to the next level of recovery.