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Warranty Policy​

Learn about coverage, terms, and how we protect your WalkPort investment.

PLEASE READ THESE WARRANTY TERMS CAREFULLY BEORE PURCHASING THE WALKPORT.  YOU HEAREBY CONSENT TO THE FOLLOWING WARRANTY TERMS AND CONDITIONS.

Medthera, Inc. (“Medthera”) warrants to the original purchaser and is not transferable to other parties.  Medthera warrants the WalkPort against defects in materials and workmanship and will function in accordance with published specifications if assembled and used in accordance with the instructions in the WalkPort Assembly Instructions and Owner’s Manual.  WalkPort is warranted for:  

ITEM

Steel
Frame

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10 Years

FACILITY

1 Year

ITEM

Display

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1 Year

FACILITY

180 Days

ITEM

Electronics/
Actuator

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1 Year

FACILITY

180 Days

ITEM

Upholstery and All Other Components not Listed

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1 Year

FACILITY

180 Days

Warranty Service

Any product deemed defective within the warranty period will be repaired or replaced, at Medthera’s discretion. This is Medthera’s sole obligation and the purchaser’s exclusive remedy under the warranty.

  • Labor charges for installation of replacement parts are not included.
  • Shipping to Medthera is the customer’s responsibility.
  • Return shipping is paid by Medthera.

Warranty Exclusions

This warranty does not cover:

  • Normal wear or failure to follow instructions
  • Products with removed, altered, or defaced serial numbers, or false information
  • Cosmetic issues not affecting performance (scratches, coating wear, discoloration, chipping with normal use, plastic components, etc.)
  • Damage due to negligence, misuse, improper operation, poor maintenance, improper storage, or failure to follow environmental/electrical requirements
  • Any modification without Medthera’s written consent, including but not limited to, modification through the use of unauthorized parts or attachments to the WalkPort voids the warranty
  • Loss of business or opportunity due to the WalkPort being out of service
  • Shipping damage (claims must be made directly with the carrier at the time of occurrence)
  • Software of any kind; Medthera does not guarantee uninterrupted or error‑free operation
  • Damage or injury resulting from unauthorized moving, repair, or attempts to repair the equipment

Warranty Limitations

MEDTHERA MAKES NO EXPRESS WARRANTIES BEYOND THOSE STATED IN THIS WARRANTY STATEMENT.  TO THE MAXIMUM EXTENT PERMITTED BY LAW, MEDTHERA DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR IMPLED, MEDTHERA SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  NO MEDTHERA RESELLER, AGENT OR EMPLOYEE IS AUTHORIZED TO MAKE ANY MODIFICATION, EXTENSION OR ADDITION TO THIS WARRANTY.  MEDTHERA SHALL NOT BE LIABLE FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES OR INJURY TO PERSON OR PROPERTY WHATSOEVER. All disputes regarding this warranty and/or the product shall be resolved in a state or federal court with competent jurisdiction located in Hennepin County, State of Minnesota, United States of America. Medthera maintains a policy of continual product improvement and reserves the right to change features, specifications, and prices without prior notification. Check with Medthera for latest information. 

Service: to make a claim within the warranty period applicable to the defective part, please contact customer service at 952.855.1001, or send an email to support@walkport.com.  Please have your purchase date and serial number of your WalkPort available prior to making contact.

Kevin shares his inspiring full testimony at WalkPort.

We had the privilege of trying out Medthera’s new WalkPort machine for 30 days. First look at this product had me amazed at how compact it is, while adding more natural leg action into the design that can easily be adapted from a 6-foot patient to my 5-foot 2-inch wife. My wife, LuAnne, has been in physical therapy for 36 months. In that time, we have used 3 different styles of machines, most of which required one or two therapists to get her into. One took over 20 minutes to go from wheelchair to harness to the machine. Once in, one of the therapists would control the speed while the other would make sure LuAnne was OK and, in some cases, moving her leg. WalkPort does a fantastic job of addressing all the problems I have seen in the current style of machines on the market today.

The 3 area’s that I feel make it stand out.

1. The design is so easy to adjust to fit the patient. Once set up, the patient can do as much of the transfer from the wheelchair to the WalkPort as their disability will allow. In our case, LuAnne can roll up to the machine and get into the seat on her own. We have to position her right leg, which is paralyzed, into position and secure her foot. Once that is done, she can get herself to a standing position and start the motion of walking with no assistance from us. This allows her to walk for around a half hour quite easily.

2. The motion of the legs, knee and ankle is so close to actual walking movement, helping her re-establish the motor function of walking in her brain. The muscle gain and stamina were rather noticeable every day with major improvements over the course of our time with WalkPort. Towards the end of our 30 days, we had to limit LuAnne to an hour in the evening sessions as she was enjoying it so much.

3. The last and probably most valuable aspect is the attitude/excitement LuAnne expressed. She was incredibly proud of the work she was doing, especially how much of it she could perform unassisted. She always had a bright smile on her face when using the machine. She had gained such a boost in confidence while doing her exercises, from maneuvering around the machine on her own, to holding a standing position, to starting the motion of walking without assistance. She was very empowered seeing how much progress she was making on her own.

The size of this machine is about one-third the size of the other machines we had tried in the past. The first day we were introduced to the machine, LuAnne was in it and walking on her own within minutes. No motors controlling her stride. The enjoyment we saw on her face was so nice to see. Something else my daughter noticed was LuAnne walking forward for a while, then stopping and starting to walk backwards. I am not a therapist, but this seems to be a big deal to me.

In the end, LuAnne was able to gain muscle in her right leg and increase her stamina. We are still working on her walking on her own, but I am sure using this machine will reduce the time it will take to get to the next level of recovery.

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