We want you to be completely satisfied with your WalkPort. If you are not, you may return it within 30 days of receipt. Because WalkPort is durable medical equipment shipped via freight carrier, a 10% restocking fee and a $250 return shipping fee apply to cover handling and logistics. Everything else is refunded in full.

Return Fees and Conditions

• 10% restocking fee applies to all returns.
• Shipping and delivery charges are not refundable due to the size and weight of the WalkPort.
• $250 return shipping fee will be charged.
• Additional charges may apply for excessive wear and tear, missing parts, or damage caused by improper use.

Return Process

1. Contact Customer Service
   Email support@walkport.com or call 952.855.1001 to begin the return.
2. Receive a Return Authorization Number
   Our team will issue a Return Authorization number, which is required for all returns. Returns received without this number will not be accepted.
3. Schedule Return Shipment
   We will coordinate the pickup and provide you with a confirmed pickup date. If you are unavailable at the scheduled time, additional fees may apply.

Refund Processing

Refunds are issued within 7 days after the returned unit is received and inspected. Your bank or credit card company may take up to 10 additional business days to post the credit to your account.

Order Cancellation

If you cancel your order after it has shipped, a 10% restocking fee will apply even if you have not yet received the unit. Please contact us as early as possible if you need to cancel.